Services

Our approach to providing ICT services and solutions is methodical and risk based. It takes into consideration best practices and corporate governance requirements.

Professional Services

Business and ICT Strategic Alignment

  • Demonstration of the value of ICT investments via portfolio, programme and project management. Application of best & sound project management practices, tools and techniques to ensure successful production of results.
  • ICT Governance – To ensure strategy and mission alignment, dependency management, benefits and performance management.
  • Enterprise & Solution Architecture – Analysing, designing, planning and implementing enterprise models to successfully execute on business strategies. Help structure ICT projects and policies to achieve desired outcomes, stay on top of industry trends and revolutionary disruptions using architecture principles and practices.

Technology Services

  • Industry and technical expertise that focusses on best fit technology solutions,
  • Tech Sales – proof of concept, pilots and product demonstrations and presentations,
  • Application Services – LTI Mosaic for integration, BI & Analytics, Robotic Process Automation, Machine Learning, Artificial Intelligence, Mobile App, Web App and managed cloud app services.
  • Infrastructure Services – SUSE Hyper Scale Computing, Altair PBS – resource scheduling & management, High Performance Computing, Cloud.

Change Management

Sound change management for business readiness, stakeholder endorsement and adoption. Prepare, equip and support individuals through the change to achieve organisational results. Use Prosci and ADKAR Models to help facilitate key and relevant stakeholders on ICT systems project implementation, roll-out and support.

Support & Maintenance

  • Business Protection through license or subscription and service level agreements,
  • Rapid and Predictable Response based on agreed performance measures,
  • Partnership leverage & prevention with Original Equipment Manufacturers (OEMs) and Original Software Manufacturers (OSM) and Cloud Providers.
  • 2nd line escalated by clients help desk, 3rd line support by OEMs or OSMs, licensing and cloud subscriptions management.

Education

  • Knowledge & skills transfer,
  • End User Training for implemented software, hardware and cloud environments,
  • Deliver LGSETA accredited Municipal Financial Management Act training courses.

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